Terms & Conditions

Last updated: 2 July 2026

These Terms and Conditions (the “Conditions”) apply to the supply and installation of outdoor blinds and related works by One Stop Outdoor Blinds, and to the use of our website and ChatGPT application. In these Conditions, “OSOB” means One Stop Outdoor Blinds, and capitalised terms have the meanings given in Section 15.

1. Contract

1.1. If after the Client signs the Contract:

• (a) the Manager of OSOB does not approve the Contract for any reason whatsoever within 30 days of the date the Client signs the Contract and OSOB provides written notice of this to the Client; or
• (b) OSOB receives a written notice from the Client within 24 hours from the time the Client signs the Contract that the Client does not wish to proceed with the Contract,

the Contract will immediately terminate and shall be of no further force or effect and the Parties will have no right or action against each other.

1.2. The Contract forms the entire agreement and understanding between the Parties and supersedes any prior agreement, understanding or representation (verbal or written) made by OSOB or any agent or representative of OSOB regarding the Contract or the Works.

2. Works, Approvals and Materials

2.1. OSOB will conduct the Works in accordance with the terms and conditions of the Contract.

2.2. The Client appoints OSOB as agent to act on its behalf to obtain all Approvals for the Works at the Client’s cost. The Client is solely responsible for ensuring compliance with any conditions attached to the Approvals.

2.3. Before OSOB commences the Works, the Client must do all Excluded Works which OSOB requires completed prior to commencement of the Works.

2.4. Unless detailed in the Particulars or otherwise agreed by OSOB to the Client in writing, OSOB is not responsible for and will not do any of the Excluded Works.

2.5. If the Client does not, or inadequately conducts the Excluded Works, OSOB may:

• (a) conduct the Excluded Works on the Client’s behalf at the Client’s cost and risk; or
• (b) terminate the Contract and the provisions of Condition 8 will apply.

2.6. Notwithstanding any representation or warranty made by or on behalf of OSOB, any time frames or completion dates are only approximate and OSOB will complete the Works as soon as reasonably practicable.

3. Payment / Costs

3.1. The Client will pay the Contract Price to OSOB for conducting the Works at the times specified in the Particulars or as directed by OSOB from time to time.

3.2. The Client must pay the Deposit to OSOB within 30 days of the Client signing the Contract. The Deposit will be applied toward money payable by the Client to OSOB under the Contract.

3.3. Without limiting any other Condition, the Client must pay the following amounts to OSOB on demand as OSOB directs and in addition to the Contract Price:

• (a) all moneys owing to or paid by OSOB to satisfy any liability of the Client under this Contract which includes but is not limited to all additional costs of OSOB if OSOB agrees to conduct any of the Excluded Works;
• (b) all costs of OSOB obtaining all Approvals including but not limited to the cost in preparing, reviewing and submitting all plans and obtaining any certifications;
• (c) any and all costs incurred due to the Client delaying conduct of the Works or instructing OSOB to cease all or any of the Works before Practical Completion; and
• (d) any and all costs in varying the Contract or the Works.

3.4. This Contract Price is fixed for 60 days after the date the Client signs the Contract. If the Client, for any reason whatsoever, delays OSOB in commencing or progressing the Blinds Works during this period, OSOB may, if the Works have not reached Practical Completion by this date, vary the Contract Price by notice to the Client after this date to pass on any increase in costs OSOB may incur as a result of the delay.

3.5. The Client must pay to OSOB, all of OSOB’s costs, legal fees (on a solicitor/client basis) and any other charges which OSOB pays or is liable to pay in connection with or incidental to:

• (a) any default or breach of this Contract by the Client;
• (b) obtaining or attempting to obtain payment of any monies payable by the Client under this Contract or OSOB enforcing its rights against the Client; and
• (c) any actions, suits or proceeding arising out of or in connection with any of the above matters or any other matter connected with, incidental or arising out of this Contract or the Works.

3.6. OSOB reserves the right to suspend commencing or conducting the Works at any time if there are any overdue amounts owing by the Client under this Contract.

3.7. The Client must pay the Contract Price in accordance with this clause 3, including but not limited to the final instalment on Practical Completion notwithstanding the Client may have a dispute in connection with matters incidental to this Contract. Any dispute is to be dealt with separately and does not affect the liability of the Client to pay the moneys owing as specified in this clause 3.

3.8. Without affecting the rights, powers and remedies of OSOB, the Client must pay to OSOB on demand, interest on any overdue amounts owing which are unpaid for 7 days after request for payment is made by OSOB to the Client. Interest shall accrue daily from the date payment is due until the date payment is received by OSOB at the rate of 2.5% per calendar month. OSOB is entitled to change the rate of interest from time to time by prior notice in writing to the Client.

4. Maintenance, Warranty, Acknowledgement

4.1. The Client acknowledges and agrees in completing the Works, OSOB may use touch up paint to rectify artificial damage caused to the Works.

4.2. Subject to the matters and exclusions in Condition 4.3, OSOB provides the Client with a Workmanship Warranty of 12 months for the Blinds Works commencing on and from the date of Practical Completion of the Blinds Works. The Workmanship Warranty is personal to the Client who has signed this Contract and the Workmanship Warranty will not transfer to any subsequent registered proprietor of the Property.

4.3. The Workmanship Warranty will be null and void and cannot be enforced by the Client against OSOB if any of the following apply:

• (a) there are moneys owing by the Client under this Contract;
• (b) the defect or damage to the Works is caused or contributed to by:
  • (i) any act of nature;
  • (ii) the use of BBQ’s, heaters or any other heating or temperature changing device near the Blinds Works;
  • (iii) any items in the Works which are supplied or provided by any person other than OSOB;
  • (iv) corrosion;
  • (v) excessive wind, rain or other weather conditions exceeding the rated capacity of the Blinds Works; or
  • (vi) any act or omission by any entity or person apart from OSOB;
• (c) the Blinds Works have been altered in any way by any entity or person other than OSOB;
• (d) the Blinds Works have been installed in any area which OSOB deems to be a high moisture or salt corrosive environment which includes but is not limited to pools, spas, rivers, oceans or any location close to a body of water or frequently exposed to a moist environment. For clarity, any metal componentry in the Blinds Works is considered to be in a moist environment;
• (e) OSOB or its agents find evidence that reasonably suggests the Client has not regularly cleaned or maintained the Blinds Works or the Property; or
• (f) the Client’s claim under the Workmanship Warranty is not made within the time specified in Condition 4.2 or is not made by the Client who has signed this Contract.

4.4. The Client acknowledges and agrees:

• (a) the Workmanship Warranty is provided for the quality of workmanship and materials only to showroom standard and has no application to the design, product choices or colour of the Works;
• (b) on and from Practical Completion the Workmanship Warranty will apply;
• (c) it must regularly clean, operate and maintain the Works in order for the Works to remain in good condition and appearance and to avoid corrosion;
• (d) the Blinds Works will be pre-treated with a suitable pre-treatment product (where applicable to the materials used); and
• (e) the Client:
  • (i) acknowledges, that notwithstanding pre-treatment of the Blinds Works and construction materials, if the Blinds Works are not regularly cleaned and maintained (in accordance with guidelines provided by OSOB) they will corrode and deteriorate;
  • (ii) waives all rights against OSOB regarding the Blinds Works and any damage caused or contributed to by corrosion;
  • (iii) will not be entitled to rely on the Workmanship Warranty; and
  • (iv) acknowledges OSOB is not responsible in any way whatsoever for any damage to the Blinds Works caused or contributed to by corrosion.

4.5.

• (a) OSOB charge a call out fee of $150 plus GST to attend a Client’s premises to investigate claims related to possible defects or damage with the Blinds Works;
• (b) OSOB will waive this fee in circumstances where:
  • (i) the request is during the period of the Workmanship Warranty; and
  • (ii) the issue the subject of the call out is found by OSOB to be a defect covered by the Workmanship Warranty and is not otherwise excluded from coverage under the Workmanship Warranty.
• (c) For clarity, any moneys owing under this Condition 4.5 form a part of the moneys referred to in Condition 4.3(a).

5. Limitation of Liability

5.1. OSOB is not liable and is not in any way responsible for:

• (a) damage or destruction to the Property, Materials or the Works caused or contributed to by the Client or any other person other than OSOB;
• (b) damage to the Blinds Works caused by operation outside the rated wind class or weather rating of the Blinds Works, including damage caused by failing to retract the Blinds Works in adverse weather conditions;
• (c) fading, discolouration or deterioration of fabric, mesh or other materials used in the Blinds Works due to ordinary UV or weather exposure over time;
• (d) damage to any motor, remote, switch or other electronic componentry of the Blinds Works caused by power surges, water ingress or incorrect electrical installation or supply not carried out by OSOB;
• (e) any delay or refusal to be granted any Approvals;
• (f) any delay in commencing, conducting or completing the Works;
• (g) making good the Property. After Practical Completion OSOB will leave the Property in a clean and tidy condition and in a state which is not inferior to that which existed before OSOB conducted the Works; or
• (h) any costs or consequential losses, costs or expenses due to any delay in delivery or delay in completion the Works.

5.2. OSOB’s liability regarding rectification of any defect or damage to the Works under the Workmanship Warranty is limited to OSOB doing any of the following at OSOB’s sole discretion:

• (a) OSOB will repair the defect or damage to the Works;
• (b) OSOB will replace the defective or damaged part of the Works with equivalent goods, to the extent any repair or replacement to showroom condition will terminate the Workmanship Warranty so that no further claim may be made; or
• (c) OSOB will pay to the Client, the cost (as determined by OSOB in its sole discretion but acting reasonably) of having the defective or damaged part of the Works repaired or replaced; or
• (d) OSOB may:
  • (i) remove all Works from the Property and return the Property to a clean and safe condition but is not required to return the Property to the condition prior to the installation of the Works as OSOB is not required to make good alterations to the surface of any building or ground. For clarity this includes holes or fixing points removed; and
  • (ii) return the money paid by the Client to OSOB under the Contract, but will not be obliged to refund any money unless and until the Works are removed.

6. Insurance

The Client must obtain and maintain building insurance for the Property including insuring any structures and property on the Property against:

• (a) fire, explosion, earthquake, aircraft, flood, lightning, storm, tempest, act of God, fusion, smoke, rainwater, water leakage, malicious acts or omissions and burglary;
• (b) demolition and removal of debris;
• (c) architect’s and other consultant’s fees; and
• (d) owner’s third party liability.

7. Indemnity

The Client indemnifies OSOB against all losses, claims, actions, demands or damage incurred or for which OSOB may be liable and which arise from or are in connection with any loss or damage to property, death or injury of any nature or any kind whatsoever, however and wherever sustained except to the extent caused by a negligent act of OSOB.

8. Termination

8.1. If:

• (a) before commencing the Works, OSOB considers the Property is not suitable for the proposed Works;
• (b) the Client does not complete the Excluded Works as requested by OSOB or the Client inadequately conducts the Excluded Works;
• (c) OSOB does not receive the Deposit within 30 days of the Client signing the Contract;
• (d) any Approval is withheld or cannot be obtained and results in the proposed Works not being able to be installed on the Property;
• (e) the Client does not rectify any default under this Contract within 10 days of being provided with written default notice from OSOB; or
• (f) an Event occurs,

OSOB may, without prejudice to any other rights or remedies, immediately terminate this Contract by written notice to the Client.

8.2. The Client may, at any time before making the first progress payment specified in the Particulars, provide a written request to OSOB that the Client wishes to terminate the Contract, which may or may not be agreed to by OSOB.

8.3. On termination of this Contract pursuant to Condition 8 the Client must pay to OSOB on demand:

• (a) the Administration Fee; and
• (b) any and all other costs payable or owing to OSOB.

8.4. If the Contract is terminated pursuant to Condition 1.1 or any of the matters in Condition 8, OSOB will:

• (a) immediately apply the Deposit to any moneys payable by the Client to OSOB under this Contract or any costs incurred by OSOB up to the date of termination; and
• (b) either require the immediate payment by the Client of the balance of moneys outstanding or return the balance of the Deposit (if any) to the Client (as the case may be).

9. Ownership, Risk and Damage

9.1. Ownership in the Materials and the Works pass from OSOB to the Client on Practical Completion.

9.2. Subject to Condition 9.3, risk in the Materials and the Works pass from OSOB to the Client on Practical Completion.

9.3. OSOB is not responsible for rectifying any damage or destruction to the Materials or the Works if any entity or person other than OSOB occupies, uses or deals, moves or alters the Materials or the Works before Practical Completion and without OSOB’s prior written consent.

10. GST

10.1. Unless otherwise provided, all amounts stated in this Contract payable to OSOB are exclusive of GST.

10.2. The Client must pay to OSOB the GST Amount in addition to each payment under this Contract at the same time and in the same manner as making payment of any consideration on which the GST Amount is calculated.

11. Variation

11.1. This Contract can only be varied with the prior written consent of OSOB.

11.2. Any variation must be documented and signed by the Parties in a manner required by OSOB.

11.3. The Client may not request a variation to the Contract after making the first progress payment specified in the Particulars.

11.4. The Client must pay all additional charges regarding any variation to the Contract or the Works in addition to the Contract Price and on demand by OSOB which additional charge will be a minimum of $150 per variation.

12. Charge

12.1. The Client charges all of its undertaking and assets, both present and future including but not limited to the Property, with payment to OSOB of moneys under this Contract.

13. Promotion

13.1. Before the Contract is signed by the Client and provided the Contract relates to the Blinds Works, OSOB may (but is under no obligation) to give the Client an option to apply ONE of the following promotions to the cost of the Blinds Works. Subject to the terms of the specific promotion, the Client can request:

• (a) OSOB recommend a finance provider to assist the Client to obtain an interest free loan for up to a period of 18 months to pay up to $10,000 of the Contract Price, which amounts may be varied by OSOB from time to time. The terms in Condition 13.2 will apply to this promotion; or
• (b) a reduction in the price quoted by OSOB for the Blinds Works. The amount of any reduction of any quoted price will be determined by OSOB in its sole discretion.

For the avoidance of doubt, if the Client has been provided with a discount or a reduction in the price by OSOB the Client is not entitled to select another promotion and the option ceases.

13.2. If the Client wishes to apply for an interest free loan and this is agreed by OSOB, the following terms apply:

• (a) the Client will submit an application for the interest free loan with a nominated finance provider;
• (b) the Client will need to comply with any terms and conditions required by the finance provider;
• (c) OSOB makes no representation or warranty the Client will be granted the interest free loan; and
• (d) if the Client is not granted the interest free loan, the Contract remains on foot and OSOB may use the Deposit to pay for any costs incurred by OSOB in providing the Client with the option of applying for the interest free loan and any other costs incurred by OSOB up to that date.

13.3. With regard to the Promotions, OSOB is entitled to and reserves the right:

• (a) to vary, add or delete any terms and conditions which may apply to any or all of the Promotions;
• (b) to vary or cease any or all of the Promotions at any time; and/or
• (c) not to offer any Promotions,

as OSOB decides from time to time and in its absolute discretion.

13.4. The Promotion chosen by the Client (if any) cannot be exchanged for cash.

14. General

Privacy

14.1. OSOB may collect personal information directly provided to OSOB by Clients.

14.2. OSOB will use personal information for the purpose of OSOB conducting the Works or ancillary to the Works such as keeping Clients informed of any news or any information associated with the Works, to inform Clients of other OSOB products or to inform the Client of any changes to OSOB, from time to time.

14.3. The Client can notify OSOB at any time if it does not wish to receive news or information from OSOB. The Client should notify OSOB if the Client wants to access, update or remove the Client’s personal information held by OSOB.

14.4. OSOB will not wilfully disclose any of the Client’s personal information without obtaining the Client’s approval unless disclosure is:

• (a) required by law, in connection with legal proceedings, prospective legal proceedings or in order to establish, exercise or defend OSOB’s rights; or
• (b) to a third party to assist in conducting the Works or performance under this Contract.

Severance

14.5. If any part of this Contract is or becomes void or unenforceable that part shall be severed from this Contract to the intent that all parts that shall not be or become void or unenforceable shall remain in full force and effect and be unaffected by that severance.

Waiver

14.6. Failure to exercise or delay in exercising any right, power or privilege under this Contract by OSOB will not operate as a waiver of that right, power or privilege.

14.7. A single or partial exercise of any right, power or privilege will not preclude any other or further exercise of that right, power or privilege, or the exercise of any other right, power or privilege.

Disparaging Comments

14.8. The Client agrees not to make or publish, in any manner, any disparaging comments about OSOB, this Contract or the Works to any third party and acknowledges and agrees the making, publishing or dissemination of those comments will cause loss and damage to OSOB and give rise to a cause of action by OSOB against the Client.

Annexure

14.9. The Parties may agree further special conditions to the Contract to be contained in an annexure to these Conditions and which will form part of the Contract.

15. Definitions and Interpretations

15.1. Definitions. In this Contract, unless the context otherwise requires:

• “Administration Fee” means the amount being 10% of the Contract Price;
• “Approvals” means all approvals, authorities, consents and certifications required to be obtained from any authority or body to conduct the Works on the Property;
• “Blinds Works” means the blinds works detailed in the Particulars;
• “Contract” means the Particulars and these Conditions and any variations agreed by the Parties from time to time;
• “Contract Price” means the moneys payable by the Client to OSOB for OSOB conducting the Works;
• “Deposit” means the deposit payable by the Client to OSOB and detailed in the Particulars;
• “GST” means any goods and services tax or other value added or similar tax;
• “GST Amount” means any amount of GST payable as a consequence of any supply made or deemed to be made or other matter or thing done under or in connection with this Contract by OSOB;
• “Materials” means the materials and goods used for the Works;
• “Particulars” means the description of the Works to be conducted by OSOB detailed on the other side of this Contract;
• “Party” means the Client or OSOB according to the context and “Parties” means both of them;
• “Practical Completion” means the date OSOB informs the Client the Works are practically completed and fit for use by the Client. The finishing of works of a minor nature which do not interfere with the free and uninterrupted use of the Works shall not be grounds for the Client disputing the Works are practically completed. For the avoidance of doubt, minor adjustments to fabric alignment, tension or remote/sensor pairing are works of a minor nature;
• “Promotions” means the promotions detailed in Condition 13.1(a) or (b), only one of which may be chosen by the Client subject to the terms of Condition 13 and the relevant conditions applicable to that specific promotion;
• “Property” means the property on which the Works are to be conducted;
• “Workmanship Warranty” means a warranty provided by OSOB the Blinds Works will be installed using good workmanship and will operate smoothly and without fault, and OSOB will ensure there are no discrepancies between the Blinds Works detailed in the Particulars and the Blinds Works which have been installed; and
• “Works” means the Blinds Works to be conducted by OSOB and which are described in the Particulars and includes any variation.

“Event” means the happening of any of the following events in relation to the Client:

• (a) the Client is unable to pay all its debts as and when they become due and payable or admits in writing the inability to pay its debts;
• (b) the Client makes an assignment for the benefit of or enters into any arrangement or composition with creditors; or
• (c) a person under a mortgage, debenture, charge or other security becomes entitled to the possession or control of any of the assets of the Client.

“Excluded Works” means all works which must be conducted by the Client (at the Client’s cost) before OSOB commences or completes the Works or after OSOB finalises the Works which include, but are not limited to:

• (a) any and all works ensuring the Property is in a clean condition and clear of all structures, obstructions, furniture and existing window coverings at the location(s) of installation for commencement of the Works;
• (b) ensuring the Property complies with all current laws and regulations;
• (c) ensuring the Property contains all required residual current devices, suitable power outlets and complies fully with all electrical safety regulations and Australian Standards (including for any motorised Blinds Works);
• (d) removal and disposal of any existing blinds, shutters, awnings or other window coverings as required by OSOB;
• (e) ensuring the fascia, wall, eave or other mounting surface is structurally sound and suitable to receive the brackets and fixings required for the Blinds Works;
• (f) ensuring the Property is free from asbestos (including the detection and removal of all asbestos by the Client);
• (g) any and all things OSOB requires the Client do on the Property before OSOB commences the Works; and
• (h) any other act, matter or thing which does not form part of the Works.

15.2. Interpretation. In this Contract, unless the context otherwise requires:

• (a) an obligation, liability or right conferred on 2 or more parties binds or benefits all of them jointly and each of them severally;
• (b) if any part of the Contract becomes void or unenforceable that part shall be severed from the Contract to the intent all parts that shall not be or become void or unenforceable shall remain in full force and effect and unaffected by the severance;
• (c) reference to a Party includes a reference to the permitted assigns, successors, administrators or legal personal representatives of that Party;
• (d) reference to Condition means a condition of this Contract; and
• (e) unless otherwise stated, all measurements in the Contract are metric and are taken as the overall width and drop required for the Blinds Works to cover the relevant opening, inclusive of any necessary overlap.

16. Website and App Terms

16.1 Website and ChatGPT Services

In addition to our outdoor blinds supply and installation services, One Stop Outdoor Blinds operates a website at onestopoutdoorblinds.com.au and an AI-powered assistant through the ChatGPT platform. The ChatGPT assistant helps prospective and current clients with product inquiries, pricing information, free measure and quote bookings, and general questions about our Ziptrak, SRS, Budget Blinds, Vistaweave, and awning products.

16.2 Eligibility

By using our website and ChatGPT application, you represent that you are legally able to enter into these Terms.

16.3 AI-Generated Content Disclaimer

Our ChatGPT application uses artificial intelligence to provide general information and respond to queries about our outdoor blinds products and services. Please be aware that:

• AI-generated responses are for general informational purposes only;
• AI-generated content may not always be accurate or up to date;
• AI-generated responses do not form part of any quote, contract, or binding agreement for supply or installation;
• pricing and availability mentioned by the AI assistant are indicative only and subject to confirmation during a free measure and quote; and
• we are not liable for any decisions made based on AI-generated content.

For binding quotes and service agreements, please book a free measure and quote with our team directly.

16.4 Acceptable Use for ChatGPT

By using our ChatGPT application, you agree not to:

• submit sensitive personal information such as financial account details or government ID through the application;
• rely on AI-generated responses as binding quotes or contractual commitments;
• use the application for any unlawful purpose; or
• submit false or misleading information about your property or requirements.

16.5 Third-Party Services

Our services may integrate with or contain links to third-party platforms, including the OpenAI ChatGPT platform. Your use of these third-party services is subject to their own terms and privacy policies. We are not responsible for the practices or content of third-party services.

16.6 User Content

By submitting content through our website and ChatGPT application (including messages, inquiries, and AI interactions), you grant us a non-exclusive, royalty-free license to use, process, and store such content solely for the purpose of providing and improving our services. This does not affect any separate contractual agreements for supply and installation of outdoor blinds.

16.7 Limitation of Liability for AI Content

To the maximum extent permitted by Australian Consumer Law, One Stop Outdoor Blinds shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or ChatGPT application, including reliance on AI-generated content, indicative pricing, or product information. This limitation does not affect any rights you have under the Australian Consumer Law or any guarantees that cannot be excluded by law.